Front Line Manager, HMRC, Nottingham

Summary

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

At HMRC we're committed to getting tax right, for everyone.

We’re all doing our bit to make a difference, whether that’s helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system.

We couldn’t do all this without our dedicated and very important workforce. We’re one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

Job description

Before applying please consider the following:

• New Civil Servants will join on the pay band minimum (£34,404).

• We currently work 37 hours per week, covering various working arrangements during HMRC’s standard operating hours between 7am and 8pm, Monday to Saturday.

• Do you have an analytical mind and an interest in tackling tax evasion?

If this sounds like you, then you could be a great Compliance Caseworker here at HMRC. This will be a desk-based Compliance Caseworker job in the Campaigns and Projects (C&P) team. There are 3,500 people currently in C&P, and this figure is growing fast.

What will I be doing?

As a Front Line Manager, you will be responsible for proactively managing a team of compliance caseworkers. Caseworkers work on the delivery of tax compliance cases, interacting with customers to identify risks and carry out any intervention activity required. Working in a dynamic, challenging and fast-paced environment you will be leading, motivating and encouraging your team to achieve both individual and team targets.

The expectation is for you to support your people to meet C&P's ambition of 'Doing the right things, in the right way, at the right time, with the right outcome'. You will carry out process and assurance checks to ensure your team’s work meets the required standards.

Working Arrangements

We currently work 37 hours per week, covering various working arrangements during HMRC’s standard operating hours between 7am and 8pm, Monday to Saturday. This includes weekends, evenings (up to 8pm) and some bank holidays.

Part-time working opportunities (minimum 22 hours per week covering various arrangements during our opening times) can be considered but business need will dictate whether your request can be accommodated.

Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.

Responsibilities

You don’t need any existing knowledge or experience of tax in order to apply, but you’ll have an interest in tackling tax evasion and helping our customers to get it right first time.

We are looking for the following qualities:

• Strong leadership skills - you will maintain performance of your team, providing coaching and support in a timely manner and completing quality checks on a risk-based approach.

• Strong communication and interpersonal skills - you will proactively manage attendance, conduct and discipline and support your team's health and well-being.

• Collaboration skills - you will undertake leadership interventions and make decisions, working with a wide variety of colleagues across the organisation, planning and solving problems collaboratively towards shared goals.

• Resilient - you will be flexible and able to adapt to changing work priorities whilst remaining calm, reassuring others and maintaining performance.

• Strong organisational skills - you will proactively ensure that caseworker personalised learning plans meet the individual’s needs based on their experience and knowledge and consider whether it fits with their personal learning style.

• Resource management - you will provide accurate forecasts and plans to meet business needs by facilitating effective use of resource, while managing real-time targets and standards information.

• Process management - you will encourage change and contribute to a culture of continuous improvement by reviewing processes and practices.
Behaviours
We'll assess you against these behaviours during the selection process:

Leadership

Communicating and Influencing
Working Together
Making Effective Decisions

Benefits

As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:

• Excellent training and career progression
• Competitive pensions
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity